All Customers are not the same and Organisations lack the ability to differentiate customers based on the value of customers to the organisation


BiCXO Solution

  • An automated 360 degree customer rating based on key parameters like collection time, repeat orders, order value is performed by BiCXO with customer relative ranking used for bucketing them as 5 star customers to a single star customers
  • Performance of the Company vis-à-vis the Customer in terms of timeliness and quality is also measured to highlight improvement areas
  • All completed and open transactions with customers are available in a single click giving an overall perspective of the relationship
  • The analysis helps in creating strategies based on customer life cycle value to the Company thus helping build a stronger portfolio